We Deliver More Than Software

A successful project does not end at go-live. We are committed to ensuring your digital solution operates reliably, securely, and efficiently through a dedicated warranty and support program.

Our team continuously monitors, investigates, and resolves issues arising from the delivered solution, helping your business maintain uninterrupted operations and maximize the value of its technology investment.

Supporting Your Business Beyond Project Delivery

At Fractal Technology Corporation, we believe that project delivery is not the end of a collaboration—it is the beginning of a long-term partnership. That is why every software solution we develop comes with a transparent, professional, and customer-focused warranty policy, ensuring peace of mind for our clients while maximizing the value of their digital transformation investments.

With a team of experienced engineers and a structured support process, we are committed to ensuring that your system operates reliably, securely, and efficiently to support your business objectives.

What We Cover

✔ Resolution of defects related to the delivered source code and approved project scope.

✔ Functional issue fixes to ensure the system performs according to agreed requirements.

✔ Performance and stability optimization for issues originating from the implemented solution.

✔ Technical consultation and operational support during the warranty period.

✔ Timely response and transparent communication throughout the issue resolution process.

Our Commitment

To ensure a seamless support experience, we follow a professional service process designed to respond promptly and effectively to all client requests.

• Support requests can be submitted via Email/Chat Channel
• Initial response within 4 business hours for standard support requests
• Initial response within 1 business hour for critical incidents that significantly impact business operations.
• Continuous monitoring, progress updates, and dedicated support until the issue is fully resolved.
• Clear communication and regular progress updates.
• Dedicated support to minimize downtime and business impact.

Customer satisfaction and business continuity remain our highest priorities throughout the support process.

Exclusions from Warranty Coverage

To maintain transparency, the warranty policy does not apply to the following cases:

• Development of new features or modifications beyond the approved project scope.
• Changes to business workflows, user interfaces, content, or data structures not included in the original requirements.
• Issues caused by third-party systems, services, integrations, or APIs.
• Changes to infrastructure, servers, configurations, or security policies implemented by the client or external parties.
• Incidents resulting from improper system operation or unauthorized modifications to source code and databases.
• Technology upgrades, framework migrations, operating system updates, or enhancements outside the original project scope.

Extended Maintenance & Support Services

Upon expiration of the warranty period, clients may choose from our extended maintenance and support packages to ensure continued system reliability, security, and scalability.

Our maintenance services may include:

• System monitoring and operational maintenance.
• Performance optimization and security enhancement.
• Regular security patching and preventive maintenance.
• Priority technical support with accelerated response times.
• Consultation and implementation support for system upgrades, enhancements, and future feature development.

More Than a Warranty – A Technology Partner for Your Growth

We do more than deliver software; we provide long-term confidence and ongoing support throughout your digital journey. With extensive experience delivering digital solutions across various industries, we are committed to helping our clients achieve sustainable growth through reliable technology, proactive support, and continuous innovation.

We believe technology projects are long-term partnerships. Beyond implementation, we remain committed to supporting our clients with ongoing maintenance, optimization, and future enhancements to ensure sustainable digital growth.

Your success is the ultimate measure of our service quality and commitment.